Cost-effective, complete contact center solution
Make it easy for your customers to contact you. Ensure agent responsiveness with maximum productivity.
LivePerson contact center solutions for small businesses feature:
- Multiple contact options, including live chat, voice, email and a self-service knowledgebase
- Complete integration with your website, including real-time visitor monitoring
- World-class performance ensuring the most productive agents and best possible customer experience
- Workflow capabilities to streamline operations
Help customers find what they need in real-time
- Offer click-to-chat buttons on any service page
- Manually invite visitors who need help to chat with a proactive invitation, or institute rules-based proactive chat invitations
- Seamlessly escalate from a chat session to a phone call as needed
- Engage with desktop sharing and page-push during chat sessions
Put an end to customer frustration
Never misplace a customer inquiry again. LivePerson ticket management ensures that all inquires are logged, tracked, routed and resolved.
- Create tickets for all incoming live chat, voice or email inquiries
- Link all correspondence related to a customer or issue in a single record
- Track issue status to ensure follow-up and resolution
- Schedule follow-up action items required to fully resolve the issue
