Improve customer service, build loyalty and reduce service costs.
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LivePerson helps small businesses improve customer service and satisfaction while deflecting time-consuming phone and email inquires. For companies with limited service agent resources, we offer a complete, cost-effective, multi-channel (live chat, voice, knowledgebase, email) solution that makes it easy for your customers to contact you, and for you to keep track of their requests.
Designed to grow with growing service centers, LivePerson live chat solutions enable midsize businesses to strengthen customer relationships with maximum agent productivity. Real-time, intelligent engagement delivers greater first contact resolution rates, shorter wait times, and happier customers.
For high-volume contact centers, LivePerson offers a sophisticated, customizable proactive service channel designed to reduce the cost of handling targeted call and email queues at a lower cost per issue handled than any competing alternative. The alignment of people, process and technology increases the number of issues handled per labor hour and ensures the highest of customer satisfaction scores.
