Improve Customer Care. Reduce Contact Center Costs.
LivePerson Intelligent Engagement solutions enable online businesses to assess who — of thousands of visitors on their site at any given time — will need personalized assistance in order to drive first contact resolution and ensure retention. What's more, incoming phone call and email volume is deflected, which means fewer cases opened, fewer resources needed to play email tag, and the cost per interaction is significantly reduced.
Critical to the success of any Intelligent Engagement solution is:
- Third-generation, real-time engagement technology that ensures the right visitor is targeted at the right moment in order to encourage desired service and customer experience outcomes, while maximizing the number of engagements per hour.
- A proven methodology for maximizing first contact resolution, customer satisfaction and retention based on extensive domain expertise earned through thousands of value-driven service deployments.
- Performance measurement and analysis of trends, incremental value and operational cost savings.
Because LivePerson matches supply and demand to maximize the number of engagements per hour, and because chat agents can easily handle multiple customers at once, customers receive faster attention, and issue handling costs are reduced. And that's why companies that use LivePerson enjoy:
- 25% reduction in cost of handling target call or email queues
- A lower cost per issue handled than any competing alternative
- The highest (85% and above) customer satisfaction scored measured
