Multi-Channel Solutions

Reduce service costs with integrated chat, email, voice and knowledgebase

With LivePerson's multi-channel contact center solutions, your customers have multiple methods for getting the answers they need quickly and easily. Moreover, all channels are fully integrated, providing for seamless escalation when necessary. And its unified interface helps your team work efficiently, with easy access to all time-saving features built into each channel at their fingertips.

- Click-to-chat buttons
- Proactive chat invitations
Benefits
- 20% increase in conversions
- 25% reduction in service costs
- 85+ customer satisfaction rates
- Automatic routing of inbound emails
- Tracking tools & ticketing
- Templates & canned responses
Benefits
- Eliminate manual processing

- Click-to-talk buttons
- Proactive voice invitations
- Multi-channel invitations
- Talk-by-PC
Benefits
- Enhanced customer experience
- Increased average order values
- Improved first contact resolution
- Complete knowledgebase that offers dynamic FAQs, category browsing and search technology
- Seamless escalation to an agent
Benefits
- 35% reduction in service costs
- Improved customer satisfaction