Compare LivePerson Solutions

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Solutions for Every Sized Organization	Basic chat and intelligence features for businesses with low site traffic and limited agent resources.	Intelligent engagement for small contact centers and websites with moderate traffic.
Monitoring
Real-time visitor monitoring
Visitor Insight
Capture Visits for Analytics
Visitor Polling		Available with Premier Advanced Intelligence Feature Pack
Page Viewer
Engagement
Proactive Invitations
Static Buttons
Smart Buttons
Dynamic Buttons
Fully customizable buttons
Dynamic invitation text
Multi-channel engagement	Available with Voice Channel	Available with Voice Channel
Agent Collaboration
Transfer Chat
Desktop Sharing - View
Desktop Sharing – Remote Control	Available as an add-on feature	Available as an add-on feature
Intelligence
Basic Rules
Advanced Rules
Expert-level Rules		Available with Premier Advanced Intelligence Feature Pack’
Agent Alerts
Surveys
Survey Question Logic
Skill Groups
Account-to-Account Transfer
Predictive Dialer		Available with Premier Intelligence Feature Pack
Visitor Profiles		Available with Premier Intelligence Feature Pack
ACD		Available with Premier Intelligence Feature Pack
Room Variables		Available with Premier Intelligence Feature Pack’
Reporting
Chat Transcripts
Advanced Transcript Search
Report Export
Operations Reports
Scheduled Reports
Conversion Reports		Available with Premier Reporting Feature Pack
Customize Reports		Available with Premier Reporting Feature Pack
Security
Highly secure service
Basic Permission Groups
Custom Permission Groups
Block Visitor
Configure Login Policies		Available with Premier Security Feature Pack
Administration
Easy configuration and management
Offline Surveys
Shift Scheduler
Content Library
Word Lists
Spell Checker
Private Messaging
Agent Tools
Canned Responses
Push Page
Chat History
Chat Traffic Organizer
On-Hold Messages
Canned Answer Macros
Agent Suggest Content
Alert Filters
Integration
Google Analytics Integration
Report Export		Available with Premier Data Integration Feature Pack
Transcript Export		Available with Premier Data Integration Feature Pack
Secure Data Transfer		Available with Premier Data Integration Feature Pack
CRM Integration		Available with Premier Data Integration Feature Pack
Ticket Escalation		Available with Premier Data Integration Feature Pack (requires email channel)
Ticket Export		Available with Premier Data Integration Feature Pack (requires email channel)

Add On Channels

Voice

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Talk by PC
Click to Call
Voice Reports
External Automatic Call Distributor (ACD)
Callback options
Escalation from chat to voice
Automatic Ticketing	Requires Email Channel	Requires Email Channel
Email
Ticket Management
Ticketing Reports
Automatic Ticket Creation
Standard Message Forms
Ticket History Forwarding
Associate Tickets
Robust Spam Filter
Search Ticktes
Re-direct Emails
Automatic Ticket Evaluation
XML Ticket Export		Available with Premier Data Integration Feature Pack
Secure Email Compliance		Available as add on feature
Knowledgebase
Natural Languge Self-Serve Knowledgebase
Import/Export Content Updates
Dynamically Generated FAQs
Unlimited Category and Product Classification
Usage and Effectiveness Reporting
Real-time Activity Tracking
Relevant Articles	Requires Email Channel	Requires Email Channel
Built in workflow for agent suggestions

Value-Added Services



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Deployment & Optimization	Free set-up assistance Free button / invitation design	Up and running in < 30 days: Account, skills, canned answer and reporting set-up Rules creation, deployment, testing, training, support Admin and agent training Quarterly reviews with Named Success Manager
Training	Free Web-based Training (WBT) Customized remote training available	Free Web-based Training (WBT) Customized remote training available
Support	24/7 online support	Pro support plus 1-800 # for qualified customers