Founded in 1995, LivePerson is the largest and most experienced provider of chat-based services, with over 8,500 clients, and hosting over 13 million chats per month. In 2010, LivePerson currently hosts more than 1.3 billion consumer website visits each month.
Technological innovation is of paramount importance to LivePerson and unparalleled in the industry, as evidenced by investment in research and product development. In fact, 35% of the company is dedicated to product development - conceiving new, creative ways to engage customers online. Bi-annually, LivePerson provides business customers with software enhancements and updates that help continuously improve online marketing, sales and customer support.
To augment and speed our leadership position in the marketplace and offer the most comprehensive, cutting-edge solutions to its customers, LivePerson has formed strategic partnerships and acquired several companies over the years. From the acquisition of NewChannel for proactive online sales engagement in 2002 to its partnership with MonsterCommerce for advanced e-commerce storefront solutions in 2005, and the recent joint offering with WebCollage for businesses seeking to extend their sales experience across channel partners, LivePerson aggressively and actively pursues relationships that will add value to its customers and enable them to do business and engage customers in ways previously unimagined.
As a result of this history of innovation, LivePerson boasts many industry "firsts". LivePerson was the first company to allow people to sell their knowledge via e-mail and then chat online a few years later. LivePerson was also the first company to offer such innovations as rules-based proactive chat invitations (proactively inviting visitors to chat). This innovative technology is also implemented in the LivePerson Expert community. In addition, LivePerson has several patents, including one pending algorithm for optimizing Expert appearances in search engines.
LivePerson is blending the technology of its consumer platform with its business-to-business platform, enabling Global 500 enterprises to host experts on their sites who can provide out-of-scope advice.
Timeline of Innovation
1995
LivePerson founded
1996
Developed community product called TOWN, which allowed companies to interact with their customers
1998
Launched LivePerson click-to-chat for customer service
2000
Initial Public Offering
Acquired HumanClick
Research & Development relocates to Israel
2001
Launched LivePerson small business product
2002
Acquired NewChannel
Incorporated ability to monitor online behavior in real-time into business product
Customer base reaches 1,000
2003
Incorporated keyword real-time monitoring into business product
2004
Acquired Island Data and FaceTime Communications
Formed partnership Knoah Solutions for multi-channel, off-shore, e-support activities and CommTouch for hosted spam filter for e-mail management system
Launched LivePerson proactive sales and marketing edition called Timpani
2005
Formed partnership with MonsterCommerce for advanced e-commerce storefront solutions
Incorporated online conversion tools into software
2006
Acquired Proficient Systems for proactive chat
Incorporated voice into business products
2007
Acquired Kasamba, expert advice chat platform, rebranded as LivePerson
Integrated advanced analytics and voice capabilities into product for enterprise customers
Integrated with NetSuite CRM solution
2008
Integrated LivePerson statistical program with Google Analytics
Launched new account-to-account transfer and data publication features into enterprise product
LivePerson consumer (Kasamba) launches API access to expert advice platform
2009
Formed partnership with Genesys for proactive real-time Web engagement and WebCollage for online sales extension across channel partners
Customer base reaches 8,000
