LivePerson Premier
What if you could intelligently identify and target prospects on your website to improve conversion rates, reduce abandonment, increase average order values, boost customer satisfaction and maximize agent productivity?
LivePerson Premier is the comprehensive, flexible toolkit that drives measurable results for mid-size businesses.
Customers using LivePerson Premier have realized the following benefits:
- 20% increase in online sales
- 25% reduction in service costs
- 35% increase in average order values
- 80% or greater customer satisfaction rates
Identify and engage high-potential visitors who exhibit hot-lead or abandonment behavior patterns in real time using LivePerson Premier's combination of continuous monitoring, sophisticated targeting, and intelligent business rules to deliver value from every interaction.
Drive operational efficiencies by targeting problem types with high contact rates for deflection to the more cost-effective chat channel. LivePerson's proactive chat capabilities match agent supply with visitor demand to maximize the number of engagements (and orders per agent) per hour. Real-time reports provide valuable insight into online sales initiatives and customer care issues, while exit survey data allows you to measure the impact on customer satisfaction.
LivePerson Premier is a flexible, hosted solution that easily adapts to support the needs of growing sales and service organizations.
