Online Support Software for Customer Support

With more than 8,500 customers and counting, LivePerson online support software has proven to deliver the following results ...

• 20% increase in online sales at lower cost per acquisition than any competing alternative
• 25% reduction in service operational costs at a lower cost per issue handled than any competing alternative
• Customer satisfaction scores above any other human assisted channel

Better customer care. Happier customers. More productive agents

• Proactively deflect issues, typically resulting in calls or emails, to the more cost-effective live chat channel.
• Target those visitors most likely to benefit from an engagement, e.g., visitors exhibiting frustrated behavior with a self-help tool, with an invitation to chat.
• Assist multiple customers simultaneously, reducing wait times and increasing the number of issues handled per hour.
• Real-time engagement with live chat increases the opportunity for first contact resolution, unlike email, which delivers only 40 percent first contact resolution, with the majority of issues requiring multiple follow-up correspondences.