Meaningful customer connections. Online. Real time.
Live Chat
With more than 8,500 customers and counting, our online chat software has proven to deliver the following results...
- 20% increase in online sales at lower cost per acquisition than any competing alternative
- 25% reduction in service operational costs at a lower cost per issue handled than any competing alternative
- Customer satisfaction scores above any other human assisted channel
Improve conversion rates. Boost average order value. Reduce abandonment.
- Monitor visitor behavior on your site
- Using intelligent business rules, identify visitors showing signs of needing product advice or that they're about to abandon an order
- Proactively engage leads/prospects with a live chat invitation to answer questions, convert and/or upsell orders
- Measure chat-driven results and ROI
Better customer care. Happier customers. More productive agents.
- Proactively deflect issues, typically resulting in calls or emails, to the more cost-effective live chat channel.
- Target those visitors most likely to benefit from an engagement, e.g., visitors exhibiting frustrated behavior with a self-help tool, with an invitation to chat.
- Assist multiple customers simultaneously, reducing wait times and increasing the number of issues handled per hour.
- Real-time engagement with live chat increases the opportunity for first contact resolution, unlike email, which delivers only 40 percent first contact resolution, with the majority of issues requiring multiple follow-up correspondences.
