LP Email

Satisfy customers by replying quickly to their emails. And lower operating costs at the same time.

LP Email ensures efficiency in managing and responding to customer emails. All incoming messages are received in a central location where they're assigned and routed to the appropriate person or department using rules and conditions that reflect your company's workflow and processes.

• Eliminate manual processing of correspondence and improve response time by as much as 50%
• Templates, canned answers and seamless access to articles in your FAQ/Knowledgebase ensure that responses to customers are accurate and consistent
• Tracking tools prevent messages from getting lost (and keep customers from getting frustrated while waiting for your replies)

With every incoming message, tickets are automatically created and assigned a unique ID number. All follow-up correspondence is stored with that record, ensuring that any agent who responds to customers has the complete history at his or her fingertips.

Designed for busy customer service, help desk and sales departments, LP Email routes, tracks and delivers customer correspondence quickly and efficiently.