Webinar Replay

The Total Economic Impact of LivePerson Interactive Chat

Principal Analyst Chip Gliedman of Forrester Research presents key findings from the recent study: The Total Economic Impact of LivePerson's Third-Generation Chat Solution.

This free on-demand webinar delves into the results realized by one of the world’s largest financial institutions using LivePerson, including:

305% ROI from proactive chat with a payback period of 6 months
120% ROI from customer service chat with a payback period of 6 months
Chat assisted application completion rates 138% higher than self service
59% call deflection rate

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